Running Jobs Shouldn’t Feel Like Crisis Management.
Helping Houston, TX $100K–$2M trade contractors and specialty firms streamline systems for happier clients and revenue growth.
Let’s Replace What’s Broken, Renew What’s Outdated, and Accelerate What Works.
Brands Our Founder Has Worked With







When Vision Meets Systems
One of the biggest A-ha moments I experienced through working with Jeff was learning how to plan annually and set goals for the organization. He guided me in setting realistic timelines and helped me develop the right mindset to picture our long-term growth.
I cannot thank Operation Ninjas and Jeff enough for helping me turn my business dreams into reality. Jeff's guidance kept me accountable and significantly boosted my revenue through efficient business operations and strategies.
Jeff is an incredible operator and executor. He helped us gain clarity around our systems and offered valuable insights to streamline processes. He generously introduced us to a client and is always open to sharing knowledge. Truly appreciate his support and collaborative spirit!
Thanks to Operation Ninjas, my business has experienced a 50% increase in revenue. Jeff not only helped me execute my ideas but also gave me the tools to build a thriving business. Highly recommended!
Operation Ninjas brought us to new heights with just one session. By bringing clarity to our vision and mission, it allowed us to get the right people doing the right jobs at their best.
Jeff was able to not only help navigate through all the issues my business had but he also created effective processes and helpful diagrams to visually map out and streamline our success.
Before working with Jeff, I felt stuck and uncertain about the next steps to grow my business. Jeff made the process easy, breaking down my business step by step and providing clarity on my role, my partners’ roles, and my overall vision and goals.
I underestimated the value of having someone help me grow my following. Jeff listened to my needs and offered ideas that made me comfortable. My brand following grew more than I expected, attracting the right audience and freeing me to focus on other parts of my business.
The Dream
Stronger Crew Output
Get more revenue per employee without adding headcount
Faster Sales Cycles
Close work quicker and move leads to cash faste
Quicker Job Turnaround
Finish projects sooner and free up capacity
More Productive Hours
Unlock time that’s already on payroll
Owner Freedom
Step out of daily fire drills and focus on growth
Less Chaos, More Control
Smooth handoffs and stop jobs from slipping through the cracks
Less chaos, more profit
Who We Help
Trade contractors & specialty service firms $100K to $2M in revenue — where jobs slip, the back office is messy, and the owner’s stuck in daily fire drills.
What We Do
We fix the flow of work. From sales to delivery to back office — we tie it all together so jobs run smoother, deadlines get met, and profit increases.
Why It Matters
More jobs done. Less chaos. Owners get time back to lead, not chase fires.
The Answer

Dashboards & Automation Setup
We build dashboards that track jobs, money, and hours in real time — plus automations that kill wasted steps and paperwork.

Unified Business System
We set up one backbone that links your office, sales, and crews. Everyone’s working from the same playbook so jobs don’t slip through the cracks.

Job & Team Management Tools
We create checklists, schedules, and a central hub so team members stay on track, deadlines get met, and you don’t get pulled into every detail.
About Operation Ninjas
We’re dedicated to the unsung heroes of the trades—those who keep our homes lit, our lawns beautiful, our plumbing running smoothly, and more. We’ve seen firsthand how a single missed invoice or a legal oversight can threaten the stability of an entire business. That’s why we step in before things spiral. We build the systems that keep trades people protected, so one mishap doesn’t become a catastrophe. We’re here to ensure they can focus on their craft, knowing the business side is rock solid.
For specialty service firms, the pain is often the same—missed payments, disorganized back offices, and costly oversights. We help them lock down the business side too, so their expertise doesn’t get buried under admin chaos.

Jeff Tsai
Owner & Consultant
One contractor ended up in multiple small claims cases because his business had no system for properly collecting payments and no lien protections in place against nonpaying clients. Another completed a remodeling job only to be forced to tear it all down and rebuild back to its original condition after an overlooked ordinance came to light. And in one heartbreaking case, a contractor who built out an entire home went unpaid and couldn’t collect for nearly a decade—until he finally found the right winning team to get paid.
The truth is, tradespeople don’t want to fight court cases—they just want to build, work with their hands, and take care of their families. Jeff knows that even after doing 99 projects right, one project gone wrong can threaten to destroy a trade business if it isn’t maneuvered and recovered properly. That’s why he is passionate about stepping in on the business side—helping tradespeople put the right systems in place: clear contracts, invoicing and payment tracking processes, lien protections, compliance checks, and other safeguards. With these structures behind them, tradespeople can protect their livelihood, avoid costly mistakes, and keep focusing on the work they love while continuing to build the nation.

Rick
Negotiations Expert | Real Estate and Business

Rick
Negotiations Expert | Real Estate and Business
Known as a "Master of Negotiations," he has extensive experience resolving business, real estate, and trade contractor disputes—teaching effective communication and achieving the best outcomes for his clients.
Rick has also served as an expert witness in real estate matters, providing support in commercial, business, and residential sales; business consulting; and partnership and trade dispute resolution.

Jackie
Attorney | Trademark and Corporate Law

Jackie
Attorney | Trademark and Corporate Law
Jackie has a proven track record of managing complex caseloads, fostering client relationships, and driving growth while delivering pragmatic legal and business solutions.
"You don’t rise to the level of your goals. You fall to the level of your systems.”
– Atomic Habits
Great Systems =
Great Outcomes
Every great company, movement, or leader had one thing in common: an underlying operating system holding everything together.
Visionaries spark ideas. System architects turn those sparks into something sustainable, repeatable, and scalable.
These stories are inspiration examples from business history and history. Each shows how great leaders didn’t just solve problems, they built frameworks that made long-term success possible.
Click each to reveal the story.
Scaling Facebook
When Sheryl joined Facebook in 2008, it was messy, unprofitable, and struggling to grow beyond its college roots.
She systemized sales, scaled advertising, and professionalized global operations. This turned Facebook into one of the most profitable companies in the world and cemented its dominance in digital advertising.
Without her investment in systems: Facebook might have stayed a cool social app — not a global powerhouse shaping modern media.
Apple’s Supply Chain Genius
Apple in the late ’90s was creative but chaotic — design brilliance, but unreliable execution.
Tim Cook built the world’s most advanced supply chain, synchronizing global manufacturing and logistics. This enabled seamless iPhone launches year after year, scaling Apple into the world’s most valuable company.
Without his system architecture: Apple might have been remembered for iPods, not as the blueprint for global tech dominance.
Launching SpaceX
SpaceX started as Elon Musk’s bold idea, but it was Gwynne who turned it into reality.
She built the contracts, client trust, and operations systems that kept rockets launching on time. Her architecture transformed a high-risk startup into the first private company to resupply the ISS and later lead NASA partnerships.
Today, SpaceX has redefined space travel and lowered launch costs for the entire industry.
Without her: SpaceX likely would have burned through cash and folded like dozens of other “dreamer” rocket companies.
Scaling the Amazon Store
When Amazon’s growth risked collapsing under its own weight, Jeff Wilke stepped in to systemize operations.
He designed fulfillment center playbooks, logistics frameworks, and workforce systems that turned chaos into consistency. These became the backbone of Amazon Prime and its promise of frictionless, on-time delivery.
Without him: Amazon might have stayed a messy dot-com retailer, unable to scale into the “everything store.”
Structuring a Nation
When America won independence, it was a fragile experiment at risk of splintering.
Washington created operating precedents: the cabinet system, executive restraint, and peaceful transfer of power. These systems became the nervous system of the U.S. presidency and government stability.
Without him: The U.S. might have fractured into warring states, another failed republic in history.
The Ultimate Planner
Bruce Wayne had no superpowers — only strategy.
He built a system of tech, detective work, and contingency planning for every possible enemy. This made him more effective than heroes with powers, sustaining order in Gotham against overwhelming odds.
Without his systems: Gotham would have collapsed into lawless chaos under villains.
Fresh Takes
You walk into a restaurant with marble floors, glowing chandeliers, and a maître d’ who greets you by name. The air carries the faint scent of truffle and rosemary. Plates arrive looking like art exhibits — colors arranged with precision, sauces painted across porcelain. Your expectations soar. But after waiting…
Most founders assume their COO should also be the architect of the business. Here’s the truth: the skills that make a world-class operator aren’t the same as the skills that design scalable systems. And that’s okay. Some COOs are brilliant architects — when you find one, they’re a rare catch.…
DIY Library: Level Up Without Hiring Us (Yet)
Not ready to invest? Start with our curated reading list and put the fundamentals to work today.
Jeff helped me develop a clear plan and stay accountable, pushing me to commit to daily content creation and turn my e-commerce vision into reality. One of my videos was even featured on ESPN to their 50 million followers—one of my biggest wins.