About Operation Ninjas
We’re dedicated to the unsung heroes of the trades—those who keep our homes lit, our lawns beautiful, our plumbing running smoothly, and more. We’ve seen firsthand how a single missed invoice or a legal oversight can threaten the stability of an entire business. That’s why we step in before things spiral. We build the systems that keep trades people protected, so one mishap doesn’t become a catastrophe. We’re here to ensure they can focus on their craft, knowing the business side is rock solid.
For specialty service firms, the pain is often the same—missed payments, disorganized back offices, and costly oversights. We help them lock down the business side too, so their expertise doesn’t get buried under admin chaos.

Team Members

Nat
Executive Assistant & Project Coordinator

Nat
Executive Assistant & Project Coordinator
She has managed 600+ real estate transactions, improved conversion rates by 15%, and boosted efficiency by up to 30% in past roles.
Skilled in workflow optimization, client communications, bookkeeping, and digital marketing—she helps clients run smoother, more profitable businesses.

Rick
Negotiations Expert | Real Estate and Business

Rick
Negotiations Expert | Real Estate and Business
Known as a "Master of Negotiations," he has extensive experience resolving business, real estate, and trade contractor disputes—teaching effective communication and achieving the best outcomes for his clients.
Rick has also served as an expert witness in real estate matters, providing support in commercial, business, and residential sales; business consulting; and partnership and trade dispute resolution.

Jackie
Attorney | Trademark and Corporate Law

Jackie
Attorney | Trademark and Corporate Law
Jackie has a proven track record of managing complex caseloads, fostering client relationships, and driving growth while delivering pragmatic legal and business solutions.
Jeff has seen too many hardworking blue-collar tradespeople—people who just want to do good work and provide for their families—lose everything over avoidable business slip-ups.
Jeff Tsai Owner & ConsultantOne contractor ended up in multiple small claims cases because his business had no system for properly collecting payments and no lien protections in place against nonpaying clients. Another completed a remodeling job only to be forced to tear it all down and rebuild back to its original condition after an overlooked ordinance came to light. And in one heartbreaking case, a contractor who built out an entire home went unpaid and couldn’t collect for nearly a decade—until he finally found the right winning team to get paid.
The truth is, tradespeople don’t want to fight court cases—they just want to build, work with their hands, and take care of their families. Jeff knows that even after doing 99 projects right, one project gone wrong can threaten to destroy a trade business if it isn’t maneuvered and recovered properly. That’s why he is passionate about stepping in on the business side—helping tradespeople put the right systems in place: clear contracts, invoicing and payment tracking processes, lien protections, compliance checks, and other safeguards. With these structures behind them, tradespeople can protect their livelihood, avoid costly mistakes, and keep focusing on the work they love while continuing to build the nation.