1. Agreement to terms
These Terms and Conditions ("Terms") govern your use of the Operation Ninjas website and any services provided by Operation Ninjas ("we," "us," or "our"). By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.
2. Services
Operation Ninjas provides operations consulting, fractional leadership support, and related business advisory services. The specific scope, deliverables, timeline, and fees for any engagement will be outlined in a separate proposal, statement of work, or agreement signed by both parties. These Terms apply in addition to, not in place of, any such agreement.
3. Client responsibilities
To deliver our services effectively, we rely on clients to:
- Provide accurate, complete, and timely information
- Grant reasonable access to systems, tools, or team members needed for the engagement
- Review and respond to deliverables within agreed timeframes
Delays in providing information or access may affect project timelines and are outside our control.
4. Payment terms
Fees, invoicing schedules, and payment methods will be specified in your individual proposal or agreement. Unless otherwise stated, invoices are due within 15 days of receipt. Late payments may result in a pause of services until the account is brought current.
5. Confidentiality
We treat client information, business data, and internal materials shared with us as confidential. We will not disclose confidential information to third parties except as required to perform the services, comply with the law, or with your prior written consent.
6. Intellectual property
Any materials, frameworks, templates, or tools we bring into an engagement remain our intellectual property. Deliverables created specifically for a client as part of a paid engagement become the property of the client upon full payment, unless otherwise agreed in writing. We retain the right to reference the general nature of our work (without confidential details) for marketing purposes, such as case studies, unless a client requests otherwise.
7. Limitation of liability
Operation Ninjas provides advisory and operational support services in good faith, but we do not guarantee specific business outcomes, revenue, or results. To the fullest extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from the use of our services or website. Our total liability for any claim will not exceed the fees paid to us for the specific engagement in question.
8. Termination
Either party may terminate an active engagement in accordance with the notice period outlined in the applicable proposal or agreement. Upon termination, the client is responsible for payment of fees for work completed up to the termination date.
9. Website use
This website and its content are provided for general informational purposes. You agree not to misuse the site, attempt unauthorized access to our systems, or use the content in a way that violates applicable law.
10. Changes to these terms
We may update these Terms from time to time. The most current version will always be posted on this page with an updated revision date. Continued use of our website or services after changes are posted constitutes acceptance of the updated Terms.
11. Governing law
These Terms are governed by the laws of the state in which Operation Ninjas is registered to do business, without regard to conflict of law principles.
12. Contact us
If you have questions about these Terms, please reach out through our website contact form or by booking a call with our team.